As eBay and Done Deal grab a greater share of the second hand market, charity shops are upping their game and reminding customers that donated items are sold for good causes, not just for profit, reports Liz Dunphy in yesterday's Irish Examiner.

Charity shops may look like magical rabbit warrens full of other people's treasures, but behind the busy window displays, an even busier world thrives driven by the demands faced by all retail businesses.

Read full article here featuring ICSA members and their shops