The chief executive of the Charity Retail Association, has been taking a proactive stance when dealing with criticism from other organisations.

Robin Osterley had been leading the Charity Retail Association for only four months when, in March, the philanthropist Gina Miller released a report criticising the efficiency of the UK's charity shops.

Osterley, who was unemployed immediately before joining the CRA, having left Supporters Direct, the membership organisation for football supporter trusts five months earlier, was bemused by the report.

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